Efficient operation of IT infrastructure and services in the organization
Reliable IT systems, services and processes
ITOM, or IT operations management, is a set of processes for managing the day-to-day activities that keep an organization’s IT infrastructure and services running smoothly. It includes, among other things, monitoring and maintaining systems, managing backup and recovery, and ensuring the security and availability of data and services, as well as planning and implementing IT changes, such as upgrades or new implementations.
From the organization’s point of view, the most important thing is that IT systems, services and processes are reliable, efficient and relevant to business needs. Achieving this is only possible through frequent updates and continuous improvement of their quality.
Which areas become part of ITOM depends on the organization and its needs. These may include:
Provision of IT infrastructure
Monitoring of IT infrastructure, services and processes
IT service security management
As part of ITOM
we provide tools that monitor and analyze key service areas
As well as the service end-user experience
Meeting the parameters established in SLAs/OLAs
Implementing IT Operation Management will provide you with:
Reduction of downtime
Optimal usage of resources
Detection of bottlenecks in business processes
Ability to plan resource provisioning
Reduction in the impact of failures on the organization’s operations
Continuous availability of IT services
Minimization of costs associated with the unavailability of IT services
Full control over the IT infrastructure
Accounting for services – transparency
Accounting for subcontractors
We implement ITOM using technologies from inTrack, Zabbix, Nagios, IBM (Tivoli, Netcool) and Microfocus (NNMi, APM, BPM, RUM, OpsBridge, SiteScope).
We love what we do! What really sets us apart is experience and deep knowledge of internal business processes. It enables us to create innovative products.