The source of knowledge about the organization is the configuration management system (CMS) based on the central configuration unit database (CMDB).

Access to always up-to-date information

The CMS acts as a point of access to up-to-date information about an organization’s entire environment: its infrastructure, personnel, applications, services, processes and other company-specific data. 

Each object of the actual environment corresponds to a configuration element representing it, with a description of its current and past configuration. The database also contains information about the relationships between all configuration units. With the help of the CMS, it is possible to gain knowledge about the role and involvement of individual configuration units in the implementation of business and organizational processes.

The CMS collects configuration information both from people (e.g. in the form of a survey), and from detection subsystems (automatic detection, technical inventory systems) and integrated systems (e.g. asset management or data centers). With the ability to store authorized configuration status, the system supports the change management process. It also provides the organization with greater security by controlling the configuration (according to a defined policy) and enables analysis of the impact of the failure of one logical or physical component on the others.

The configuration management system enables an organization to:

storing information on people, equipment, etc.


Store information about people, equipment, etc.


Create a single logical data store thanks to the federation function


Store the current and authorized configuration status


Automatically detect the configuration unit of different types


Automatically model business services 


Configure the configuration policy and control the compliance of the current configuration with defined policies


Ask questions in an accessible graphical or semantic form


Seamlessly use all functionalities from mobile devices


Perform an analysis of the impact of failure of one component on the others



Transparency and better control over IT infrastructure, applications and services


Support in decision-making


Reduction of costs related to IT infrastructure (e.g. procurement, people) and administration


Supervision of software and license legality


Elimination of errors


Improved use of personnel

We implement CMDBs using inTrack and Microfocus uCMDB technologies.

We love what we do! What really sets us apart is experience and deep knowledge of internal business processes. It enables us to create innovative products.