SLA Monitoring

Present technologies offer a lot of possibilities for organizations to improve their operation.

Companies, in order to optimize costs, can buy these elements as a service instead of buying software or infrastructure. Practically, they must cooperate with external technology suppliers to be effective. Even if enterprises do not want to use the public cloud, they have to cooperate with external companies, e.g. in an area of telecommunication services. Such cooperation requires good measurement tools - accurate, giving reliable data of specified diagnostic value and providing knowledge that is in line with the facts. Using specified parameters, the tool evaluates and verifies the quality of a given service. Such monitoring is dedicated to verify the quality of services provided by Internet service providers.

The solution enables to
  • monitor service availability, quality and failure frequency
  • monitor an application from the user’s point of view
  • monitor WAN network from the customer’s point of view
  • examine and evaluate specified parameters, e.g. stability of the operation of a network, or interruptions in access
  • report quality of services provided by network operator
  • monitor availability and efficiency
  • account for services in accordance with presumed levels of availability and efficiency
  • monitor service availability, quality and failure frequency
  • monitor an application from the user’s point of view
  • monitor WAN network from the customer’s point of view
  • examine and evaluate specified parameters, e.g. stability of the operation of a network, or interruptions in access
  • report quality of services provided by network operator
  • monitor availability and efficiency
  • account for services in accordance with presumed levels of availability and efficiency
Advantages
  • a possibility to affect network providers thanks to information about service quality
  • minimization of losses resulting from SLA agreements violation
  • quick reaction to SLA agreements violation situation thanks to alarms and notifications mechanism
  • optimization of costs
    improved quality of services
  • shorter time of unavailability
  • increased customer trust
  • a possibility to affect network providers thanks to information about service quality
  • minimization of losses resulting from SLA agreements violation
  • quick reaction to SLA agreements violation situation thanks to alarms and notifications mechanism
  • optimization of costs
    improved quality of services
  • shorter time of unavailability
  • increased customer trust