IT Service Management

Nowadays, ubiquitous technological progress makes it impossible to efficiently manage your business
without the IT department.

Its role and responsibilities are not limited only to provide basic technical support in the organization. The IT department provides not only full clarity of operation of this area in the company, but often becomes a consulting advisor which provides its services to company’s internal units or external customers - IT Service Management.

In practice, that means breaking the stereotype that the IT department does nothing but generate costs. In fact, it is a source of revenues.

The solution enables to
  • decompose IT service and monitor all its stages
  • fully control and collect information on IT resources and relations between them
  • operate and manage crashes and incidents
  • collect all information and control the level of SLA of provided services
  • provide suitable reports and information according to user’s needs and role
  • visualise essential KPIs in real time (dashboards)
  • decompose IT service and monitor all its stages
  • fully control and collect information on IT resources and relations between them
  • operate and manage crashes and incidents
  • collect all information and control the level of SLA of provided services
  • provide suitable reports and information according to user’s needs and role
  • visualise essential KPIs in real time (dashboards)
Advantages
  • ensured permanent availability of IT services
  • minimized costs related to the unavailability of IT services
  • quicker response to changes in business, which are followed by changes in IT
  • improved image of the company thanks to high availability of IT services
  • greater user satisfaction
  • greater efficiency of IT department teams
  • ensured permanent availability of IT services
  • minimized costs related to the unavailability of IT services
  • quicker response to changes in business, which are followed by changes in IT
  • improved image of the company thanks to high availability of IT services
  • greater user satisfaction
  • greater efficiency of IT department teams