ITIL® Implementation

IT Infrastructure Library® (ITIL®) is the most frequently used and recognized approach to IT services management in the world.

ITIL ®can be described, as a set of best practices in managing and delivering services and IT infrastructure, which is taken from the experiences of IT organizations from both public and private sectors. It specifies the ways of resources and IT departments organizing using processes, functions and roles, so as to form desired value for the business.

The solution enables to
  • analyse existing processes and principles of operation of IT
  • define current IT structure and resources
  • develop new processes and rules of conduct in accordance with the ITIL library®
  • recommend the purchase of tools to support IT services management, including support for Service Desk platform and CMDB base selection
  • conduct ITIL® and methods of application of the standard literacy training
  • analyse existing processes and principles of operation of IT
  • define current IT structure and resources
  • develop new processes and rules of conduct in accordance with the ITIL library®
  • recommend the purchase of tools to support IT services management, including support for Service Desk platform and CMDB base selection
  • conduct ITIL® and methods of application of the standard literacy training
Advantages
  • reduced costs (improved processes help optimize many areas)
  • reater management of quality (through constant improvement of the organization)
  • improved productivity (as a result of improved resources management and work organization)
  • well arranged organization (thanks to roles and responsibilities establishment)
  • improved communication (as a result of coherent concept of IT and well arranged communication structure)
  • better relation with a customer (by focusing on benefits for business)
  • reduced costs (improved processes help optimize many areas)
  • reater management of quality (through constant improvement of the organization)
  • improved productivity (as a result of improved resources management and work organization)
  • well arranged organization (thanks to roles and responsibilities establishment)
  • improved communication (as a result of coherent concept of IT and well arranged communication structure)
  • better relation with a customer (by focusing on benefits for business)