Reliable IT systems, services and processes.
ITOM, or IT operations management, is a set of processes for managing the day-to-day activities that keep an organization’s IT infrastructure and services running smoothly. It includes, among other things, monitoring and maintaining systems, managing backup and recovery, and ensuring the security and availability of data and services, as well as planning and implementing IT changes, such as upgrades or new implementations.
From the organization’s point of view, the most important thing is that IT systems, services and processes are reliable, efficient and relevant to business needs. Achieving this is only possible through frequent updates and continuous improvement of their quality.
ITOM processes
Which areas become part of ITOM depends on the organization and its needs. These may include:
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Monitoring of IT infrastructure, services and processes
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Capacity management
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Cost control
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IT service security management
As part of ITOM
we provide tools that monitor and analyze key service areas:
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Server infrastructure
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business processes
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As well as the service end-user experience
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Meeting the parameters established in SLAs/OLAs
Benefits.
Implementing IT Operation Management will provide you with:
