IT Service Management SaaS

The image of the company on the market is affected by all aspects of its activity.

The speed of operations, responsiveness and access to all information, often determines the competitiveness. In this matter, organizations undoubtedly are supported by IT services. In many cases, their proper operation is essential.

The solution enables to
  • decompose IT service and monitor all its components
  • fully control and collect information on IT resources and relations between them
  • operate and manage breakdowns and incidents
  • collect all information and control the level of SLA of provided services
  • provide relevant reports and information according to user’s needs and role
  • visualise essential KPIs in real time (dashboards)
  • decompose IT service and monitor all its components
  • fully control and collect information on IT resources and relations between them
  • operate and manage breakdowns and incidents
  • collect all information and control the level of SLA of provided services
  • provide relevant reports and information according to user’s needs and role
  • visualise essential KPIs in real time (dashboards)
Advantages
  • reduced costs of project implementation thanks to the hosted model of an application
  • easy control of expenses associated with the maintenance of IT services in the company
  • quick response to changing situation by purchasing the access to new solutions or giving up those which don’t meet the needs of the company
  • support of teams, which specialise in this type of solutions
  • greater safety, thanks to proper SLAs, which forces backups and upgrades from a supplier
  • greater flexibility in functioning with lower costs
  • ensured permanent availability of IT services
  • minimized costs related to the unavailability of IT services
  • quicker response to changes in business, which are followed by changes in IT
  • improved image of the company thanks to high availability of IT services
  • greater user satisfaction
  • greater efficiency of IT department teams
  • reduced costs of project implementation thanks to the hosted model of an application
  • easy control of expenses associated with the maintenance of IT services in the company
  • quick response to changing situation by purchasing the access to new solutions or giving up those which don’t meet the needs of the company
  • support of teams, which specialise in this type of solutions
  • greater safety, thanks to proper SLAs, which forces backups and upgrades from a supplier
  • greater flexibility in functioning with lower costs
  • ensured permanent availability of IT services
  • minimized costs related to the unavailability of IT services
  • quicker response to changes in business, which are followed by changes in IT
  • improved image of the company thanks to high availability of IT services
  • greater user satisfaction
  • greater efficiency of IT department teams